FAQs

Shown below are a number of common questions I’m often asked by clients:

FAQs (9)

1. We’re an agency looking to outsource work, can you help us?

Yes of course! I have extensive experience working with design and marketing agencies and have built up several strong professional relationships with local and national creative agencies. I can work remotely and build websites based on designs provided by your creative team,  meet-up and discuss/develop ideas or I can liaise directly with your clients.

If you’re interested in working with me then please click here.

2. What is Web Hosting?

Web hosting is the location on a computer server where the files that make up your website are stored. Every website that is online will have a hosting account on a computer server somewhere in the world.

There are thousands of different hosting companies offering different features, packages and prices but you should ensure that your chosen hosting company has:

  • A good reputation.
  • Are easily reachable by phone/email.
  • Based in the UK.
  • Their servers are UK-based (if you’re from the UK).
  • Have a thorough back-up plan in place.

For more information on Web Hosting please click here.

3. How much will my website cost?

The most common question asked. How long is a piece of string springs to mind as every website project has different requirements. A website can range from a one page brochure to a corporate ecommerce shop. Please use my online quotation form if you would like a quote for your website project.

Miner changes/alterations are charged at my hourly rate of £35/hour, all work is quoted in advance.

4. What is a content management website?

A content management website differs from a traditional static website in that you can change it’s content through your web browser. This allows users who are not familiar with web design coding to change text/photos and manage their own websites. The downside is that it can take longer to setup and configure compared to a static website so usually costs more. However if you require regular changes to your static website the extra cost pays for itself over time.

To find out more about Content Management websites please click here.

5. What sort of domain name should I register?

I always recommend clients register their business name under both .com, .co.uk and .net to prevent rivals and competitors registering them and diverting traffic away. It can also be beneficial to register some keyword related domain names such as “freelance-website-designer.co.uk” as this can have a beneficial impact on your search engine ranking if used as your primary domain.

If you would like to find out more about Domain Names then please click here.

6. What are your payment terms?

My payment terms differ from project to project but for most projects I require a 50% deposit upfront before any work is carried out and then the final 50% is to be paid within 14 days once the website is set live.

I accept payment by Credit/Debit Card (via PayPal), Cheque and Bank Transfer.

7. How do I setup my email accounts?

You’ll need to login to your Cpanel (please contact me if you don’t have your Cpanel logins) and in the ‘Email Accounts’ option you can create your accounts here.

Once you’ve created your accounts, click on the “More Info” drop-down box next to each account the next page and it should show you all the details you need to connect using either Pop or IMAP.

8. I’m really confused! Where do I start?

This is a common question I’m asked by clients who want a website but don’t know where to begin. The best advice I can give is before you contact a web design company complete the following:

  • Look online and note down any existing websites that you like or particular styles/layouts.
  • Write a rough site structure detailing all the pages on your site and what type of content will be on each page (e.g. text, text/photos, photo gallery, enquiry form).
  • Collect any images that you’d like to use and keep them in one place on your computer (the higher the quality the better).
  • Make sure you have your existing branding/logos in an electronic format.
  • Be realistic with your time-frames, often projects will end up over-running as clients don’t realistically leave themselves enough free time to provide feedback and additional information required to complete their projects.
  • Contact several companies to ensure you get the best value for money quote. Remember that value doesn’t mean ‘cheapest’.

9. Do you outsource work to 3rd parties?

No I don’t outsource any work to third parties. All my work is carried out by myself or a specialist web developer who I’ve worked alongside for several years so please don’t contact me regarding this.